What should an adjuster do upon receiving a new claim?

When an adjuster receives a new claim, the appropriate immediate action is to acknowledge the claim promptly. This step is crucial as it demonstrates professionalism and responsiveness to the claimant. Acknowledgment helps establish clear communication and reassures the claimant that their situation is being taken seriously.

Prompt acknowledgment also lays the groundwork for the claims process. It allows the adjuster to inform the claimant about what to expect next, including timelines and any necessary documentation that may be required. Additionally, this action helps to mitigate any potential frustration on the part of the insured, as they feel heard and recognized.

The other options do not align with the proper conduct expected from an adjuster. Ignoring the claim could lead to further complications, such as disputes or potential legal issues. Delegating the claim without proper context may result in the claimant not receiving the necessary attention or information promptly. Similarly, contacting the insurance company immediately is not the best first step; rather, the adjuster should first acknowledge and engage with the claimant to begin the investigation and fact-finding process.