What is the primary purpose of a Claims Manual?

The primary purpose of a Claims Manual is to ensure consistent claim handling procedures across an organization. This manual serves as a comprehensive guide for adjusters, outlining the steps and protocols that should be followed when processing claims. By standardizing procedures, it helps to minimize variations in claims handling that could lead to inconsistencies or errors. This not only improves efficiency but also upholds the organization's commitment to fair and equitable treatment of claimants.

While training new employees is a function of the manual (and often leads to greater consistency), the overarching goal is to establish a uniform standard for all claims processing. Legal penalties for misconduct and marketing purposes are not the primary focuses of a Claims Manual, as these aspects are typically handled through other means or materials.