What is the adjuster's obligation when they recognize that a claimant is traumatized?

When an adjuster recognizes that a claimant is traumatized, the most appropriate course of action is to allow them time to adjust before discussing details. This approach acknowledges the emotional state of the claimant and shows sensitivity towards their psychological needs. Traumatic experiences can significantly affect a person's ability to engage in discussions and make decisions effectively.

Providing the claimant with the space and time to process their feelings can lead to a more constructive conversation when they are ready. This strategy not only demonstrates empathy but also helps build trust between the adjuster and the claimant, which can facilitate a smoother claims process in the future.

In contrast, negotiating a claim too quickly, encouraging settlement without regard to the claimant's emotional state, or advising them on legal matters may not align with their best interests and could exacerbate their trauma. By prioritizing the claimant's well-being over the immediacy of the claims process, the adjuster upholds ethical standards in their practice.