What is a "Claims Manual"?

A "Claims Manual" serves as a crucial guideline used by adjusters to handle claims consistently. This manual typically outlines procedures, protocols, and best practices that adjusters should follow during the claims process. By providing a standardized approach, it helps ensure that all claims are evaluated and processed in a uniform manner, which contributes to fair and accurate claims handling. This consistency is important for both the adjusters and the policyholders, as it promotes transparency and adherence to company policies as well as compliance with regulatory requirements.

The focus of a Claims Manual is on operational efficiency and accuracy, which distinguishes it from other options listed. It does not mainly serve as a legal reference, marketing tool, or summary of claims, but rather as a practical resource that enables adjusters to perform their duties effectively and in accordance with established guidelines.